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Terms & Conditions

Course Fees

Pricing of all training courses are in New Zealand Dollars (NZD).

Fee Protection

We use Public Trust's Fee Protection service to provide an independent trust account for the protections of your student fees.  In the unlikely event Tana Training should fail to complete the course (due to insolvency, closure or course cancellation), Public Trust will refund the fee to the student or to Studylink, if a loan has been taken by the student.  Where at all possible the course or training module will be offered at alternative times and dates. If clients / participants are not able to attend alternative courses or training modules, all fees paid for that course or training module will be fully refunded.

For more information about Public Trust and Fee Protection go to www.publictrust.co.nz.

Refunds

Requests for refunds need to be made in writing by downloading this form and submitting to our Admin Department. Check out our Refund policy for more details.

Recognition of Prior Learning

Recognition of Prior Learning (RPL) is a process that recognises a student's current skills and experience regardless of where and when the learning occurred. Applications for RPL are based on whole units of competency. Students can base their application on any combination of formal or informal training and education, work experience or general life experience. Tana Training Limited will recognise all NZQA qualifications issued by any other Private Training Establishments (PTE). Tana Training Limited will seek verification of the certification from the relevant PTE where there is some ambiguity. If appropriate, the relevant trainer will put forward a request for exemption on behalf of the student.

Access and Equity

What do the terms “Access” and “Equity” mean?

Access generally refers to the ability to enter training. Improving access might include improving physical access to a training venue or ensuring that selection criteria do not discriminate against clients.

Equity in this context means equality of access to, and potentially equal outcomes from training regardless of the individual's circumstances, background and identity.

Tana Training Limited is of the firm belief that every individual regardless of personal history, present circumstances or any other factor that can commonly be Access generally refers to the ability to enter training. Improving access might include improving physical access to a training venue or ensuring that selection criteria do not discriminate against clients. 

Equity in this context means equality of access to, and potentially equal outcomes from training regardless of the individual's circumstances, background and identity.

Tana Training Limited is of the firm belief that every individual regardless of personal history, present circumstances or any other factor that can commonly be considered as a inhibiting factor to self-development, should be provided the opportunity to improve their life through further education. Tana Training Limited embraces multiculturalism and diversity in Aotearoa, New Zealand and is pleased to be a contributor to quality education as a whole.

Access and equity issues are addressed during staff induction and during staff meetings and professional development activities.

Access and equity are addressed within the Tana Training Limited Code of Practice. The Code of Practices is openly communicated to all training participants and training and assessment staff.

Tana Training Limited endeavours to eliminate, so far as is possible, discrimination against persons on the ground of:

  • Sex
  • Marital status or pregnancy
  • Family responsibility or family status
  • Race
  • Religious or political conviction
  • Impairment
  • Age

Complaints and Appeals

Complaints arise when a client is not satisfied with an aspect of the PTE’s services and requests action to be taken to resolve the matter.

Appeals arise when a client is not satisfied with a decision that has been made in relation to their assessment of competency. Tana Training Limited endeavours to treat all complaints and appeals requests with equal weighting and due consideration.

All formal complaints and requests for an appeal will be attended to within 10 working days of being received. Complaint and Appeals forms are available in all student handbooks and on the Tana Training Limited website. Please see the steps for the Complaints and Appeals process below.

Procedure

  • The client should first discuss their concerns with their Trainer/Assessor, or other staff member they feel comfortable with. If the matter is satisfactorily resolved during initial discussions, no further action is required.
  • Where the complaint/appeal is not satisfactorily resolved, the student may wish to submit their complaint in writing via a completed Complaints and Appeals Form. This form needs to be submitted to the PTE Administration Department.
  • Allow for 10 working days for the matter to be processed. During the review, the nominated and responsible staff member may implement some of the following steps:
    • Interviewing persons involved in the matter
    • Requesting another assessor review the assessment if applicable
    • With the permission of the student, requesting an independent review by an external source
  • The outcomes will be communicated to the student in writing.
  • If the student remains dissatisfied with the outcome, the matter will be forwarded to a PTE General Manager for review. The student may be accompanied by a representative to any meetings it holds with the PTE staff.
  • A PTE General Manager will assess the situation and put forward a resolution within 7 working days of being notified.
  • Should the student remain dissatisfied with the results, they will be provided with NZQA’s website http://www.nzqa.govt.nz/about-us/make-a-complaint/make-a-complaint-about-a-provider/ for information whether NZQA can accept it for investigation and where to make a formal complaint about an organisation.
  • Principles outlined in Tana Training Limited’s Privacy and Confidentiality Policy will be applicable at all times.

If needed here is a copy of our Student Handbook

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