Requests for refunds need to be made in writing and submitted to the Tana Training Limited’s Administration Department. Refund Forms are available from the Tana Training Limited’s website and PTE Administration Department.
Reasons to request a full refund may include:
• Withdrawing from a training program
• Enrolment into another training programme.
• Unable to continue the training programme due to illness, or injury
All course fees are fully refundable up until 30 days prior to commencement of training. If a student should withdraw from a course between 8 and 20 days prior to the course start date, a $50 administration fee will be charged. If you withdraw from a course 7 days or less prior to the course start date, no refund will be given. If a student withdraws from a course prior to its completion for reasons other than those related to occurrences that were beyond their control, then Tana Training Limited will offer a maximum of 30% refund.
When fees have been paid / will be paid by an employer and the candidate leaves that place of employment, no credit will be available to either the candidate or the employer. Fees paid for a particular individual’s training is non-transferable.
Partial refunds are at the discretion of Tana Training Limited and will be considered for reasons of personal circumstances beyond the candidates control of which Tana Training Limited reserve the right to request supporting documentation as proof of circumstance. Tana Training Limited will refund up to 50% of the course fees (minus $100 administration fee) to successful applicants.
All course fee(s) paid will be refunded no later than the 20th of the month following notice of your cancellation.
Deferments and Extensions
Tana Training Limited will permit extensions to students seeking extra time to complete assignments. The first extension application will be free of charge. All subsequent applications will be charged at a rate of $100. Extension periods last for a period of 2 weeks.
Tana Training Limited reserves the right to refuse an extension in its absolute discretion.
Students must contact Tana Training Limited prior to the course end date.
Students seeking to defer their studies must state an intention to do so prior to the commencement of training or within 2 weeks following the commencement of training. Deferments will only be granted for a period of up to 6 months’ additional time. A $100 administration fee will apply and must be paid before deferment can be granted.
In the event that a student does not complete their course in time, and does not seek either an extension or deferment for the course as directed above, then their training will be considered incomplete. No refund will be given and a new enrolment will be pursued.
Other Fees and Charges
Incidental fees and charges are listed on the Tana Training Limited Fees Schedule. Items on this list include fees pertaining to the replacement of lost certificates and fees associated with multiple re-assessments.
Tana Training Limited Cancellations or Postponements
In the unlikely event Tana Training should fail to complete the course (due to insolvency, closure or course cancellation), Public Trust will refund the fee to the student or to Studylink, if a loan has been taken by the student.
Where at all possible the course or training module will be offered at alternative times and dates. If clients / participants are not able to attend alternative courses or training modules, all fees paid for that course or training module will be fully refunded.
Tana Training Limited will also endeavour to provide students with the contact details of an alternative provider should students wish to pursue that avenue.